1.Information We Collect#
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.
1.1 Information You Provide
When you create an account, organize events, or use our services, we may collect:
- Personal identification information (name, email address, phone number)
- Business information (company name, role, organization details)
- Event information (event details, attendee lists, payment information)
- Communications with us (support requests, feedback, inquiries)
1.2 Information We Collect Automatically
When you use the Cohost platform, we automatically collect:
- Usage information (features used, actions taken, time spent)
- Device information (IP address, browser type, operating system)
- Log information (access times, pages viewed, referrer URLs)
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from:
- Integrated third-party services (payment processors, email providers)
- Social media platforms (if you choose to connect your accounts)
- Event attendees (if they provide your information during registration)
- Business partners and service providers
2.How We Use Your Information#
We use the information we collect to provide, maintain, and improve our services.
2.1 Service Provision
- Create and manage your account
- Process event registrations and payments
- Enable communication between event organizers and attendees
- Provide customer support and respond to inquiries
2.2 Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and analytics
- Prevent fraud and ensure platform security
2.3 Communication
- Send important service updates and notifications
- Provide technical support and customer service
- Share relevant product updates and features
- Send marketing communications (with your consent)
3.Information Sharing and Disclosure#
We do not sell your personal information. We may share your information in the following circumstances:
3.1 With Your Consent
We will share your information when you explicitly consent to such sharing, including:
- Sharing attendee information with event organizers
- Connecting your account with third-party integrations
- Participating in surveys or research studies
3.2 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform:
- Payment processors (Stripe and other payment gateways)
- Email service providers
- Analytics and monitoring services
- Cloud hosting and infrastructure providers
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
3.4 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government requests for national security purposes
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
4.Data Retention#
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.
4.1 Account Information
- Active accounts: Retained while your account remains active
- Inactive accounts: May be deleted after extended periods of inactivity
- Deleted accounts: Some information may be retained for legal or business purposes
4.2 Event Data
- Attendee data: Retained for a limited time as necessary for event management
- Transaction records: Retained as required by law and for business purposes
- Event organizer data: Retained while you maintain an active organizer account
4.3 Legal Retention
Some information may be retained longer to comply with legal obligations, resolve disputes, and enforce our agreements.
5.Data Security#
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5.1 Security Measures
- Encryption of data in transit and at rest
- Regular security assessments and monitoring
- Access controls and authentication requirements
- Employee training on data protection practices
5.2 Third-Party Security
We require our service providers to implement appropriate security measures and only process your information as instructed by us.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6.Your Rights and Choices#
You have certain rights regarding your personal information, subject to applicable law.
6.1 Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
- Request information about how we process your data
6.2 Correction and Updates
- Update or correct inaccurate personal information
- Modify your account settings and preferences
- Contact us to request corrections
6.3 Deletion
- Request deletion of your personal information
- Close your account and request data removal
- Note: Some information may be retained as required by law
6.4 Communication Preferences
- Opt out of marketing communications
- Manage notification settings
- Unsubscribe from promotional emails
8.International Data Transfers#
Your information may be transferred to and processed in countries other than your country of residence.
8.1 Data Protection
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.
8.2 Legal Basis
We transfer data based on appropriate legal mechanisms and ensure adequate protection levels.
9.Children's Privacy#
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
9.1 Age Verification
If we learn that we have collected information from a child under 18, we will delete that information promptly.
9.2 Parental Rights
Parents who believe we have collected information from their child may contact us to request deletion.
10.California Privacy Rights#
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).
10.1 Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you.
10.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
10.3 Right to Opt-Out
You have the right to opt out of the sale of your personal information. We do not sell personal information.
10.4 Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
11.Updates to This Policy#
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
11.1 Notification of Changes
We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a notice on our platform
11.2 Continued Use
Your continued use of our services after the effective date of any changes constitutes acceptance of the updated policy.
12.Contact Information#
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Cohost, Inc.
8 The Green, STE A
Dover, DE 19901
Email: [email protected]
Data Protection Officer:
Email: [email protected]
For California residents exercising CCPA rights:
Email: [email protected]