Twilio

Connect Twilio to Cohost and reach customers instantly via SMS and WhatsApp. Send automated text confirmations, event reminders, and time-sensitive alerts that cut through email noise. Deliver critical information directly to mobile devices where customers are most likely to see and act on it.

What You Can Do

Stop relying solely on email for time-sensitive communications. Cohost triggers Twilio SMS and WhatsApp messages automatically based on customer actions and event schedules, ensuring your messages get seen when they matter most.

Instant SMS Confirmations Send text message confirmations the moment tickets are purchased. Provide immediate reassurance with order details, e-ticket links, and next steps delivered straight to customers' phones.

Automated Event Reminders Schedule reminder texts that send automatically before events. Reduce no-shows by reaching customers where they're most responsive - on their mobile devices.

WhatsApp Messaging Send rich messages via WhatsApp for international audiences. Deliver confirmations, reminders, and updates through the messaging platform customers prefer globally.

Phone Verification Verify customer phone numbers during registration or account creation. Improve security and reduce fraud with automated verification code delivery and checking.

Perfect For

• Event Organizers: Reduce no-shows with timely SMS reminders that customers actually see
• Ticketing Platforms: Deliver instant confirmations that build customer confidence
• Venue Operators: Send last-minute updates about parking, entry procedures, or schedule changes
• International Events: Reach global audiences through WhatsApp messaging

Key Capabilities

Multi-Channel Messaging

Send both SMS and WhatsApp messages from a single integration. Choose the right channel based on customer location, preferences, or message content.

Automated Delivery Triggers

Send messages based on ticket purchases, event timing, or custom business rules. Build workflows that deliver the right message at exactly the right moment.

Phone Number Intelligence

Look up phone number information to validate entries, identify carriers, and ensure deliverability. Reduce bounce rates and improve message success rates.

Secure Verification Flows

Generate and verify one-time codes for account security, password resets, or identity confirmation. Implement two-factor authentication without building custom verification systems.

Common Use Cases

Order Confirmation Texts Send SMS confirmations instantly when customers complete purchases. Include order number, event name, and a link to view full ticket details.

24-Hour Event Reminders Automatically text all ticket holders the day before events. Include venue address, doors open time, and any important last-minute information.

Last-Minute Change Alerts Send urgent SMS notifications when events are postponed, venues change, or schedules shift. Ensure every ticket holder receives critical updates immediately.

E-Ticket Delivery Text customers a link to access their e-tickets on mobile devices. Perfect for attendees who need tickets at the last minute or lost their email confirmation.

Access Code Distribution Send door codes, parking instructions, or WiFi passwords via text message automatically. Deliver practical information customers need when they arrive.

Account Security Send verification codes for password resets, account changes, or high-value purchases. Add security without creating friction in the customer experience.

International Event Communications Use WhatsApp to reach international attendees with rich media messages. Send event information, venue photos, and updates through their preferred messaging platform.

Post-Event Surveys Text a survey link shortly after events conclude. Capture feedback while experiences are fresh with higher response rates than email.

Getting Started

Connect Twilio using your Account SID and Auth Token. Configure your Twilio phone number and optional WhatsApp number, then start sending automated messages immediately. No complex setup or technical infrastructure required.